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Who is the author and what is her background?

This book was written by Shari Joseph, who has over 36 years of experience in this business. In 1980 Shari started as a mystery shopper, then went to work for a mystery shopping company and became it's manager in less than 2 years.

In 1985 she opened her own company, which she still runs successfully to this day. Her company has served many high profile clients, such as The Hard Rock Cafes, California Pizza Kitchens and several Hilton Hotel franchisees. In addition, Shari has written lead articles for the California Restaurant Association, Western Foodservice Magazine and several professional online newsletters.

Shari has also consulted with companies in Russia and Asia to help them introduce the mystery shopping industry to their countries.